Shipping policy
Delivery
Every LOLA order is carefully packed and dispatched from our boutique at 10 Black Jack Street, Cirencester. Delivery times are in working days (Monday to Friday, excluding bank holidays) and start once your order has been dispatched. The options available for your address, with their prices, are always shown at checkout.
Free delivery on all orders of £250 or more, to every country we ship to.
United Kingdom (including Northern Ireland)
- Standard delivery: £3.99, usually 2–4 working days. Free on orders of £250 or more.
- Express delivery: £5.99, usually 1–3 working days.
European Union
- Standard International: £14.99, usually 2–11 working days. Free on orders of £250 or more.
Rest of the world
- Standard International: £23.99, usually 3–17 working days. Free on orders of £250 or more.
- We currently deliver to the United States, Canada, Australia, New Zealand, Switzerland, Norway, the United Arab Emirates, Japan, South Korea, Singapore, Malaysia and Hong Kong.
For orders delivered outside the UK, any import duties or taxes charged by the destination country are the responsibility of the recipient, unless stated otherwise at checkout.
If your country isn't available at checkout, or you need your order by a particular date, please get in touch and we'll do our best to help.
Click & Collect
You can choose free collection from our Cirencester boutique at checkout. We'll email you when your order is ready. Please bring your order confirmation email when you collect. If an order hasn't been collected within 14 days, we'll be in touch, and may cancel and refund it.
Damaged or missing parcels
If your parcel arrives damaged, or hasn't arrived within the times above, please contact us as soon as possible and we'll put it right.
Contact us
Email: info@lolauk.com
Phone: 01285 643556 (Monday to Saturday, 10am–5pm)
LOLA, 10 Black Jack Street, Cirencester, Gloucestershire, GL7 2AA, United Kingdom